Privacy Policy

We understand the trust you place in us when you give us your information - it’s a privilege, and we respect that trust at all times. We are compliant with all aspects of the General Data Protection Regulation, which came into force on the 25th May, 2018.

What data we need

The personal data we collect from you includes:

questions, queries or feedback you leave, including your email address if you contact Woven Design.
your email address and subscription preferences when you sign up to our email alerts
how you use our emails - for example whether you open them and which links you click on
your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site, using cookies and page tagging techniques

Why we need it

We use Google Analytics software to collect information about how you use wovendesign.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

the pages you visit on wovendesign.co.uk
how long you spend on each wovendesign.co.uk page
how you got to the site
what you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.

We also collect data in order to:

improve the site by monitoring how you use it
gather feedback to improve our services, for example our email alerts
respond to any feedback you send us, if you’ve asked us to
send email alerts to users who request them
allow you to access services and make transactions

What we do with your data

In general, you can visit our website without ever telling us who you are - or any other information about yourself. Any information you do choose to send/leave us is kept on secure servers, complying with all applicable data protection and consumer legislation, and we treat all personal information as fully confidential.

We will not:

sell or rent your data to third parties
share your personal data with third parties for marketing purposes

We may pass on your personal information if we have a legal obligation to do so.

How long we keep your data

We will only retain your personal data for as long as:

it is needed for the purposes set out in this document
the law requires us to

In general, this means that we will hold your personal data for a minimum of 1 year and a maximum of 7 years.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

information about how your personal data is processed
a copy of that personal data
that anything inaccurate in your personal data is corrected immediately

You can also:

raise an objection about how your personal data is processed
request that your personal data is erased if there is no longer a justification for it
ask that the processing of your personal data is restricted in certain circumstances

Links to other websites

Woven Design may link to external sources, such as other websites. This privacy policy only applies to Woven Design, and doesn’t cover other services and transactions that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to Woven Design from another website
If you come to Woven Design from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Contact us or make a complaint

Please contact us at privacy@wovendesign.co.uk if you:

have any questions about anything in this document
think that your personal data has been misused or mishandled

You can also make a complaint to the Information Commissioner, who is an independent regulator at ico.org.uk